Frequently asked questions about self storage

What is self storage?
Self storage is simple, hassle free and easily accessible. Simply select the unit size, in the location that best suites you and then move-in. There are no long term contracts to sign and you can move-in on t he same day. Access is free of charge and you can change your unit size any time you want. Not sure what size is right for you? Call our friendly staff on 0861 18 18 18 or contact us here.

What does self storage cost?
This depends on the unit size that you select. We have mini-vault one square metre units up to 44 square metres. If you are not sure what size will suit you contact one of our well trained staff and we will assist you.

Are there any hidden costs?
Our helpful staff will explain all you need to know when you move-in, however it is important to note that you will need:
•   One month deposit
•   A nominal fee for your unique entry tag, to ensure secure access control
•   Your own padlock. We have a range of padlocks and packaging available in store

When do I Pay?
Your first payment is due on or before your move-in date. Thereafter rent is due on the first of every month, however we will place a debit order on your behalf to avoid the hassle of making your monthly payment.

Are there any discounts?
There are many Stor-Age competitions and specials for new and existing customers. Call our stores and ask our helpful staff for the latest news.

Do I have to reserve a unit before I get there?
You don’t have to reserve a unit but this is advisable. To ensure you don’t lose the storage space that best suites you, you can reserve a unit by paying a deposit. Check with our staff to book your space now.

What if I need to move-in now?
No problem, our well trained staff will assist you with your move-in and you will have access to your storage space on the same day. Just remember to bring along the following:
•   ID
•   Recent bank statement
•   Credit card details

What are the store hours?
You will have access to your unit 24 hours a day 7 days a week (Access at each store varies, please check with the manager at your store). The reception will be open from 08:00 – 18:00 on weekdays and 09:00 – 12:00 on Saturday and public holidays.

Are there any contracts I have to sign?
You will need to sign a lease before you have access to your storage unit. Please remember to give us at least fourteen (14) days written notice before the end of the month of your intention to move-out.

I need transport can you help?
New customers moving in will get free use of our Stor-Age van for one trip. Speak to friendly staff if you require more trips or would like us to recommend a removals company.

Help! I don’t know what unit size to choose?
Our well trained staff can assist you to select the unit size that best suites you. Remember if you need regular access to your stored items then a larger space where you can pack aisles will be beneficial. If you know you will only access the unit once you move-out then a smaller space can save in costs.

What do I do if I choose the wrong size unit?
No problem, you can transfer to another size unit anytime and as many times as you want.

How high is it inside my storage unit?
Most of our units are three (3) metres high. Best practice is to check with our staff before you choose your unit.

Are my goods safe and secure?
We ensure there is a large range of security features at our stores, ranging from cctv cameras to electric fences and access control systems. Click here to visit our safety and security page.

How short or how long can I store for?
Our minimum period is one (1) month and there is no limit to how long you can stay.

What notice do I have to give to move-out of my self storage unit?
One of the benefits of using Stor-Age is that you are not contracted to a long term lease. Please remember to give us at least fourteen (14) days written notice before the end of the month of your intention to move-out.

Can I store anything I want?
We would like you to store anything you need but there are some restrictions. Items which we have identified as hazardous and/or not suitable for self storage, and which we do not allow our customers to store in our secure storage facilities are:
•   toxic, pollutants or contaminated goods
•   firearms, munitions or explosives
•   radioactive materials
•   hazardous goods
•   living plants or animals
•   food or perishable goods
•   cash and securities
•   illegal goods
•   waste

Does Stor-Age sell boxes?
We have a wide ranging of packaging options to make your packing and moving easier. Did you know we also deliver? Take a look at our packaging options here, or visit one of our conveniently located stores to make your purchase now.

Do you have trolleys I can use to move my large items?
There are free trolleys for you to move your larger items into storage. In addition our passages are extra wide to make sure your move is as easy as possible.

Where is my nearest branch?
Check out our locations page here or give us a call on 0861 18 18 18 to confirm your nearest branch. Stor-Age is always growing so check back regularly for a new store near you.